Refund policy

Watch Band Co terms and conditions

Order changes and cancellations

  • Orders cannot be changed or cancelled once placed.
  • For personalised items, the whole order ships once all personalised products are complete. We will notify you of any changes, and the order will be held until complete.

Product delivery and related responsibilities

  • Please do not refuse a shipped parcel. Delivery notices and arrangements are handled by the courier.
  • If you find a problem (such as a defect or wrong quantity), please take photos on the day of receipt and contact customer service.
  • Watch Band Co is not responsible for delays, damage or failed deliveries caused by bad weather (such as Typhoon Signal No. 8 or above, or a Black Rainstorm Warning) or other force majeure.
  • Any extra charges from the customer refusing delivery or not collecting within the deadline will be borne by the customer.

Exchange and return policy

  • If a product has a quality problem, you can request an exchange within 7 days of receipt; late requests will not be accepted.
  • Exchange requests must include the order number and a valid receipt, and the product must be returned to the service centre within 3 days, or the request is void.
  • Each order can be exchanged once only, and only where the problem affects overall use.
  • Shipping costs for returns or exchanges are borne by the customer. We only cover shipping when we send out a replacement.
  • Exchanged items cannot be returned or refunded again.

Situations where returns and exchanges are not accepted

  • The item was found to be already owned or not needed after delivery (e.g. unwanted, unsuitable style or bought by mistake).
  • The item has been used or damaged by the customer.
  • Minor deformation or wear of shipping packaging (does not affect use of the product).
  • Colour differences caused by screen display or photography conditions.

Refund policy

  • If a customer cancels an order and requests a refund, we will deduct 10% as a handling fee.
  • Refunds for product issues are made to the original payment method; processing time depends on the bank.

Product care and repair

  • All products come with free repair and maintenance for 6 months from purchase; proof of purchase is required.
  • Repairs include parts replacement but do not cover damage from misuse, improper care or normal wear.
  • Customers must pay the shipping and related costs of returning items for repair.

Other terms

  • Each order is limited to one delivery address.
  • We are not responsible for failed deliveries caused by incomplete or incorrect delivery information; please contact the courier directly.
  • Watch Band Co reserves the right to change the above terms at any time without notice.

Contact details
For further help, please contact our customer service:

In case of any dispute, Watch Band Co reserves the right of final interpretation and decision.

These terms protect consumer rights and service quality. Please read and follow the related policies.